> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pingtree.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dedicated Team

> Enterprise organizations can access a fully dedicated team of Solutions Engineers, developers, and support staff — providing proactive monitoring, custom training, and priority access to Pingtree's resources.

# Dedicated Team

For organizations managing high lead volumes, complex multi-campaign setups, or demanding operational requirements, Pingtree offers a Dedicated Team engagement. This is the highest level of support and partnership available on the platform — designed for clients who need more than reactive support.

***

## What You Get

### Your Assigned Team

| Role                   | Responsibilities                                                               |
| ---------------------- | ------------------------------------------------------------------------------ |
| **Solutions Engineer** | Technical lead for your account — integrations, configuration, troubleshooting |
| **Developer**          | Custom development work scoped to your requirements                            |
| **Support Specialist** | Day-to-day ticket management and platform assistance                           |
| **Account Manager**    | Strategic oversight, reviews, and relationship management                      |

Your team operates as an extension of your own operations — familiar with your campaigns, your buyers, your sources, and your goals.

***

## Proactive Campaign Monitoring

Rather than waiting for you to report an issue, your dedicated team actively monitors your campaigns:

* **Performance anomaly detection** — flags unusual drops or spikes in lead volume, acceptance rates, or revenue
* **Source health monitoring** — alerts when sources go inactive or show degraded quality
* **Buyer response monitoring** — tracks buyer acceptance rates and flags changes in buyer behavior
* **Optimization recommendations** — proactive suggestions based on observed trends

<Tip>
  Proactive monitoring is particularly valuable for organizations running time-sensitive campaigns where a few hours of degraded performance can have a meaningful revenue impact.
</Tip>

***

## Custom Training and Onboarding

Your dedicated team designs and delivers onboarding programs tailored to your organization:

* **Role-based training** — separate sessions for campaign managers, analysts, finance, and administrators
* **Custom documentation** — guides and references built around your specific setup
* **Ongoing training** — as your team grows or your use of the platform evolves, additional training sessions are available on request

***

## Priority Access

Dedicated Team clients receive priority access across the board:

| Benefit               | Details                                                                      |
| --------------------- | ---------------------------------------------------------------------------- |
| **New Features**      | Early access to features before general release                              |
| **Beta Programs**     | Invitation to participate in beta testing for upcoming platform capabilities |
| **Development Queue** | Custom development requests are prioritized at the front of the queue        |
| **Support Response**  | Guaranteed response times as defined in your SLA                             |

***

## Communication Channels

Your dedicated team is reachable through channels that work for your organization:

* **Slack** — a shared Slack channel with your dedicated team for fast, informal communication
* **Dedicated Email** — a direct email address for your team, separate from the general support queue
* **Scheduled Check-ins** — regular standing calls for performance reviews and planning
* **Working Sessions** — on-demand live sessions for troubleshooting or configuration work

***

## Custom SLAs

Dedicated Team engagements include custom Service Level Agreements that define:

| SLA Component          | Description                                                   |
| ---------------------- | ------------------------------------------------------------- |
| **Response Time**      | Guaranteed initial response time for new tickets and requests |
| **Resolution Time**    | Target resolution timeframes by ticket priority               |
| **Escalation Path**    | Defined escalation process if SLA thresholds are breached     |
| **Uptime Commitments** | Platform availability guarantees for enterprise accounts      |

***

## Who This Is For

The Dedicated Team offering is best suited for organizations that:

* Manage high daily lead volumes across multiple campaigns or verticals
* Operate complex multi-buyer or multi-source distribution setups
* Require rapid turnaround on configuration changes or custom builds
* Have internal teams that benefit from direct access to platform expertise
* Need guaranteed response and resolution times for business-critical operations

***

## Getting Started

To explore the Dedicated Team offering, contact your **account manager** or reach out via **support ticket**. Your account manager will arrange a scoping call to understand your requirements and put together a tailored engagement proposal.