Dedicated Team
For organizations managing high lead volumes, complex multi-campaign setups, or demanding operational requirements, Pingtree offers a Dedicated Team engagement. This is the highest level of support and partnership available on the platform — designed for clients who need more than reactive support.
What You Get
Your Assigned Team
| Role | Responsibilities |
|---|
| Solutions Engineer | Technical lead for your account — integrations, configuration, troubleshooting |
| Developer | Custom development work scoped to your requirements |
| Support Specialist | Day-to-day ticket management and platform assistance |
| Account Manager | Strategic oversight, reviews, and relationship management |
Proactive Campaign Monitoring
Rather than waiting for you to report an issue, your dedicated team actively monitors your campaigns:
- Performance anomaly detection — flags unusual drops or spikes in lead volume, acceptance rates, or revenue
- Source health monitoring — alerts when sources go inactive or show degraded quality
- Buyer response monitoring — tracks buyer acceptance rates and flags changes in buyer behavior
- Optimization recommendations — proactive suggestions based on observed trends
Proactive monitoring is particularly valuable for organizations running time-sensitive campaigns where a few hours of degraded performance can have a meaningful revenue impact.
Custom Training and Onboarding
Your dedicated team designs and delivers onboarding programs tailored to your organization:
- Role-based training — separate sessions for campaign managers, analysts, finance, and administrators
- Custom documentation — guides and references built around your specific setup
- Ongoing training — as your team grows or your use of the platform evolves, additional training sessions are available on request
Priority Access
Dedicated Team clients receive priority access across the board:
| Benefit | Details |
|---|
| New Features | Early access to features before general release |
| Beta Programs | Invitation to participate in beta testing for upcoming platform capabilities |
| Development Queue | Custom development requests are prioritized at the front of the queue |
| Support Response | Guaranteed response times as defined in your SLA |
Communication Channels
Your dedicated team is reachable through channels that work for your organization:
- Slack — a shared Slack channel with your dedicated team for fast, informal communication
- Dedicated Email — a direct email address for your team, separate from the general support queue
- Scheduled Check-ins — regular standing calls for performance reviews and planning
- Working Sessions — on-demand live sessions for troubleshooting or configuration work
Custom SLAs
Dedicated Team engagements include custom Service Level Agreements that define:
| SLA Component | Description |
|---|
| Response Time | Guaranteed initial response time for new tickets and requests |
| Resolution Time | Target resolution timeframes by ticket priority |
| Escalation Path | Defined escalation process if SLA thresholds are breached |
| Uptime Commitments | Platform availability guarantees for enterprise accounts |
Who This Is For
The Dedicated Team offering is best suited for organizations that:
- Manage high daily lead volumes across multiple campaigns or verticals
- Operate complex multi-buyer or multi-source distribution setups
- Require rapid turnaround on configuration changes or custom builds
- Have internal teams that benefit from direct access to platform expertise
- Need guaranteed response and resolution times for business-critical operations
Getting Started
To explore the Dedicated Team offering, contact your account manager or reach out via support ticket. Your account manager will arrange a scoping call to understand your requirements and put together a tailored engagement proposal.
