Dedicated Team
For organizations managing high lead volumes, complex multi-campaign setups, or demanding operational requirements, Pingtree offers a Dedicated Team engagement. This is the highest level of support and partnership available on the platform — designed for clients who need more than reactive support.What You Get
Your Assigned Team
Your team operates as an extension of your own operations — familiar with your campaigns, your buyers, your sources, and your goals.
Proactive Campaign Monitoring
Rather than waiting for you to report an issue, your dedicated team actively monitors your campaigns:- Performance anomaly detection — flags unusual drops or spikes in lead volume, acceptance rates, or revenue
- Source health monitoring — alerts when sources go inactive or show degraded quality
- Buyer response monitoring — tracks buyer acceptance rates and flags changes in buyer behavior
- Optimization recommendations — proactive suggestions based on observed trends
Custom Training and Onboarding
Your dedicated team designs and delivers onboarding programs tailored to your organization:- Role-based training — separate sessions for campaign managers, analysts, finance, and administrators
- Custom documentation — guides and references built around your specific setup
- Ongoing training — as your team grows or your use of the platform evolves, additional training sessions are available on request
Priority Access
Dedicated Team clients receive priority access across the board:Communication Channels
Your dedicated team is reachable through channels that work for your organization:- Slack — a shared Slack channel with your dedicated team for fast, informal communication
- Dedicated Email — a direct email address for your team, separate from the general support queue
- Scheduled Check-ins — regular standing calls for performance reviews and planning
- Working Sessions — on-demand live sessions for troubleshooting or configuration work
Custom SLAs
Dedicated Team engagements include custom Service Level Agreements that define:Who This Is For
The Dedicated Team offering is best suited for organizations that:- Manage high daily lead volumes across multiple campaigns or verticals
- Operate complex multi-buyer or multi-source distribution setups
- Require rapid turnaround on configuration changes or custom builds
- Have internal teams that benefit from direct access to platform expertise
- Need guaranteed response and resolution times for business-critical operations