Pingtree includes a built-in ticket management system so you can report issues, request help, and track the status of ongoing work — all without leaving the platform.
To open a new support ticket, navigate to Support > Tickets and click New Ticket.Fill in the following fields:
Field
Description
Title
A short, descriptive summary of the issue
Description
Full details of the problem or request
Priority
How urgently this needs to be addressed
Attachments
Screenshots, files, or logs to help the support team
Be as specific as possible in the description. Including steps to reproduce an issue, the affected campaign or source, and any error messages will help the team resolve your ticket faster.
Switch to the Kanban view to see tickets organized by status in columns. Drag and drop tickets between columns to update their status instantly.
The Kanban board is great for getting a quick overview of where your team’s workload is concentrated — especially useful during busy campaign launches.
Use the filter toolbar to narrow down your ticket list:
Status — filter by one or more statuses
Priority — focus on urgent or high-priority items
Assignee — view tickets assigned to a specific team member
Tags — filter by custom labels applied to tickets
Date Range — narrow results to a specific time period
Organization — filter across multiple organizations (enterprise accounts)
Use the search bar to find tickets by keyword across titles and descriptions.The pipeline view at the top of the ticket list shows a count of tickets in each status at a glance.
Inside an open ticket, use the comment box to communicate with the support team. Attach files directly to comments or use the attachment section on the ticket.
