Overview
Subscription & Pricing is an admin-level feature that controls how organizations are billed for their use of the Pingtree platform. Admins can define base costs, configure usage-based charges per event type, set free tier allowances, and enforce API rate limits on a per-organization basis.Note: This section is restricted to platform administrators. Organization users do not have access to these settings.
Price Settings
Price settings define the foundational billing structure applied to an organization’s subscription.Base Cost Options
| Field | Description |
|---|---|
| Base Cost | The flat monthly cost charged to the organization (up to $100,000) |
| Managed Service Base Cost | An additional flat fee for organizations on a managed service plan |
Trial Options
Control how the trial period is structured before the organization is charged:| Field | Description |
|---|---|
| Cost Structure | Choose the pricing model — Manual (default) or Straight Cost (immediate billing with no trial) |
| Trial Days | Number of days the organization has access before billing begins (max 1,000 days) |
| Require Credit Card | When enabled, a valid credit card must be on file before the trial begins |
When Straight Cost is selected as the cost structure, trial day and credit card settings are not applicable.
Usage-Based Billing
Usage-based billing allows the platform to charge organizations incrementally based on their actual activity. Each billable event type can be configured with a per-unit cost.Billable Event Types
| Event Type | Description |
|---|---|
| Leads | Charged per lead submitted through the platform |
| Webhooks | Charged per outbound webhook fired to a buyer or endpoint |
| Pings | Charged per ping sent in a ping-post distribution flow |
| Lead Fetches | Charged per lead retrieval via the lead fetch API |
Free Tier Allowances
Each event type can include a free tier — a number of events that are not billed within a billing cycle. Once the free tier is exhausted, the per-unit charge applies to all subsequent events.| Setting | Description |
|---|---|
| Free Leads | Number of leads included at no charge each billing period |
| Free Webhooks | Number of webhook events included at no charge |
| Free Pings | Number of ping events included at no charge |
| Free Lead Fetches | Number of lead fetch events included at no charge |
Usage-based billing can be toggled on or off per organization. When disabled, only the flat base cost applies. This toggle is also accessible from Settings > Account Settings.
Rate Limit Management
Rate limits control how many API requests an organization can make within a given time window. Setting appropriate rate limits prevents abuse and ensures fair resource allocation across the platform.Configurable Rate Limits
Rate limits are set per API endpoint category and can be adjusted independently for each organization:| Limit Type | Description |
|---|---|
| Click API Rate Limit | Maximum click events accepted per time window |
| Form / Lead API Rate Limit | Maximum lead submissions accepted per time window |
| Ping API Rate Limit | Maximum ping requests accepted per time window |
| Webhook Rate Limit | Maximum outbound webhook dispatches per time window |
How Rate Limiting Works
When an organization exceeds its configured rate limit for a given API, subsequent requests within the same window are rejected with an HTTP429 Too Many Requests response. Requests resume normally once the window resets.
Rate limit windows are rolling and are enforced at the organization level. Individual campaigns within an organization share the organization’s rate limit allocation.
Billing Tier Summary
The table below summarizes how the different billing components interact:| Component | Applies When |
|---|---|
| Base Cost | Always — charged at the start of each billing cycle |
| Managed Service Base Cost | Only for organizations on a managed service plan |
| Free Tier | Deducted first before any per-unit usage charges apply |
| Per-Unit Usage Charges | Applied after free tier is exhausted, when usage-based billing is enabled |
| Rate Limits | Enforced continuously regardless of billing model |